faq-banner Visit this link to reset your account password, if you have an existing account with us: Recover Password Lolita’s company is a global corporation. To meet demand, her products are produced in multiple different factories across the world.  Unfortunately, she could never come close to filling all the wonderful requests for custom glasses that she receives.
We receive new stock weekly, sometimes daily depending upon supply. Due to heavy demand, many items that show “Out of Stock” are actually out of stock at the manufacturer, so times can vary for when an item is re-stocked.

4. Can you please notify me when the item I want is back “In Stock”?

We are currently looking to implement such a feature but at this time we do not do notifications for Back In Stock.

5. Where can I find Lolita items at local retail stores?

If the design you are looking for is not available on our site today please check back or you can also find Lolita items at many fine gift, department, and specialty stores.

6. I have a retail business and I would like to sell Lolita products.  Where can I buy them at wholesale price?

For all wholesale information, please send an E-mail to Customer Service and a complete list of wholesale manufacturers/distributors will be forwarded to you.

7. Do you ship to the UK or Canada?

At this time we do not ship internationally but this may change very soon.

8. Are Lolita glasses dishwasher safe?

Lolita glasses are NOT dishwasher safe.  The harsh chemicals and high temperatures can damage the paint.  We recommend gentle hand washing to clean your Lolita glassware. Please refer to our Lolita Glass Care Tips for more information. Also, do not let your glass “soak” in water, just rinse the inside and use as little water as possible.

9. Why can’t I use multiple coupons per order?

Unless specified our coupon codes are not cumulative. Most coupon codes are one use per customer as well.

10. When may I expect delivery of my shipment?

We ship daily from our Rhode Island studio via USPS or UPS. We have a 2 day shipping policy but try to ship daily as the order is received. We ship on all business days and there is no shipping on weekends or major holidays. Occasionally we may use another carrier upon special request. Any order received after 2:00 pm EST will most likely ship out the next business day. After your order is processed and packaged you will receive a tracking number for your package. Please be aware, items may be drop shipped to you (at no extra charge) from our distributor on occasion, especially during the holiday season.

11. My glass is broken or paint has started coming off, can you replace it?


Lolita glassware is obviously fragile and must be handled with great care. Unfortunately, we cannot replace items not originally purchased from our website. If you did happen to purchase your item online from us and there is a problem with your item, please be sure to Contact Us with your Order #. We will be glad to help.

NOTE: Please be sure to keep any packaging in the event of damage during shipping. In addition, please take photos of your broken item and shipping container. Please attach them with your E-mail. This will help speed up processing.

If you are having other issues or purchased your item from another retailer, we advise that you contact them and they will hopefully be able to assist you.

For any issues related to quality, please call: (800)-933-2529 and they may be able to assist you with your issue.


12. Why should I buy from Lolita’s web store directly?  


The #1 reason, is that you are buying directly from the artist and the studio that designs these glasses! We also back the items we sell on our site 100%. Unfortunately, there are also many sites that sell counterfit or unlicensed Lolita-style glasses. When you buy from DesignsByLolita.com, you have the peace of mind that you are receiving officially licensed LolitaⓇ items.

13. I ordered In-Stock items along with a Pre-Order, why hasn’t my order shipped?  


For orders with Pre-Ordered items, we hold your entire order until the Pre-Ordered items are available. If you would like to split-ship the order, you will need to contact our Customer Service department to arrange for the split-shipment. Please note that extra shipping charges will apply.

As of 2/17/2015, Pre-Orders for our glasses will no longer be taken. All previous Pre-Orders will be fulfilled as soon as the items are available.